Tint Rebel
Refund, Return, Cancellation & Shipping Policy
Last updated: July 2025
1
Order Cancellations
Within 24 hours: Orders may be canceled without penalty, provided they have not entered processing or shipped.
After 24 hours: Cancellations are subject to a 50% cancellation fee based on the total order value, regardless of shipping status.
Already Shipped: If the order has already shipped, cancellation is not permitted. The customer must follow the return process (if eligible).
Note: Orders in "processing" or "fulfilled" status are no longer eligible for cancellation.
2
Return Policy
Returns are only accepted in strictly limited, pre-approved situations. All Tint Rebel products are inspected prior to shipment.
2.1. Acceptable Reasons for Return
Returns will be considered only if one of the following applies:
- Item arrived damaged during shipment and was reported within 72 hours of delivery
- Incorrect item received due to our fulfillment error
- Item was never delivered, as verified by the carrier's tracking system
- Product contains a manufacturer defect and remains unused and uninstalled
Return requests must include all of the following documentation:
- Unboxing video showing the sealed package being opened and condition of product
- Clear, timestamped photos of the shipping box, label, and tint as it arrived
- Report sent to [email protected] within 72 hours of delivery
Important: Installed, trimmed, altered, or handled products are not eligible for return.
2.2. Unacceptable Reasons for Return
Returns will not be accepted under the following conditions:
- Buyer's remorse or change of mind
- Incorrect selection of tint size, type, or shade by the customer
- Installation errors, improper handling, or trimming of product
- Bubbles, streaks, or adhesion issues due to wet glass or improper surface prep
- Water damage, rain exposure, or car washes during or after install
- Attempting to return a used or reinstalled tint
- Return requests made without complete supporting documentation
- Product already installed, altered, or removed from original tape strip
Warning: False claims of damage or tampering with the tint to simulate damage will result in permanent account ban and rejection of all returns.
2.3. Conditions for Return (If Approved)
If a return is approved in writing:
- Product must remain unused, uninstalled, and in original condition
- Product must be returned with original packaging
- Return must be postmarked within 7 calendar days of approval
- Customer is responsible for all return shipping costs
- A 50% restocking and handling fee will be deducted from the refund
- Unauthorized returns will be discarded without refund
3
Refunds
Approved returns will be refunded to the original payment method only.
⏳ Refund Processing Time:
Up to 14 business days
Refunds will not be granted under the following circumstances:
- Unauthorized or unapproved returns
- Product is returned damaged, altered, or shows signs of installation
- Return shipped late or in improper packaging
- Return request submitted after 72 hours of delivery
- Return shipped after 7-day window expires
Note: Shipping charges are non-refundable.
4
Shipping Policy
4.1. Order Fulfillment
- Orders are typically shipped within 2–4 business days
- Tracking information will be emailed once the order is fulfilled
- All packages are shipped via UPS Ground or an equivalent carrier
4.2. Address Accuracy
- Customers are responsible for entering the correct shipping address
- We do not reroute, intercept, or change packages once shipped
- Orders marked "Delivered" by the carrier are considered fulfilled
- Orders returned due to address errors will require reshipment fees
5
Chargebacks & Payment Disputes
Chargebacks and payment disputes are taken seriously.
Important: Customers agree not to file a chargeback without contacting us first at [email protected].
If a chargeback is filed without proper cause (such as "item not received" when tracking shows delivery), Tint Rebel will submit all supporting documentation, including:
- Time-stamped tracking
- Proof of delivery
- Photos
- Unboxing requirements
- Customer correspondence
- Agreement to terms at checkout
False or fraudulent disputes will result in:
• Permanent account ban
• Rejection of all future orders
• Referral to collections or legal channels
• Reporting to fraud monitoring databases
• Permanent account ban
• Rejection of all future orders
• Referral to collections or legal channels
• Reporting to fraud monitoring databases
6
Order Modifications
Order changes (such as address or tint adjustments) are allowed only if the order has not entered processing.
To modify an order: Modification requests must be sent immediately to [email protected].
Important: Once an order is marked "processing" or "fulfilled," no further changes are allowed.
7
Final Disclaimers
- All products are sold "as-is"
- Performance and appearance may vary based on installation environment and user handling
- It is the customer's responsibility to read and follow all instructions before use
- Failure to follow guidelines may result in adhesion issues, bubbling, or early wear